Frequently Asked Questions

Question: Why am I seeing “Error Code: 722”?

Answer:
- The decoder has not been used for a while.
- The programming has to be restored.

To restore the programming, please call:
TRINIDAD: (868) 877-4388 Monday to Friday 8am-6pm and Saturday 9am-4pm.
CURACAO: (599) 465-4398 Monday to Friday 8am-5pm.
BARBADOS: (246) 435-7362 Monday to Friday 8am-6pm and Saturday

Question: Why am I seeing “Error Code: 711”?

Answer:

The decoder has not been activated for the DIRECTV service

To activate, please contact us for help by calling:
TRINIDAD: (868) 877-4388 Monday to Friday 8am-6pm and Saturday 9am-4pm.
CURACAO: (599) 465-4398 Monday to Friday 8am-5pm.
BARBADOS: (246) 435-7362 Monday to Friday 8am-6pm and Saturday 9am-4pm.

Pay your Bill or Top up you account with YOOZ Quick Pay. No need to register! Simply needs your DIRECTV Account number and your bank card!

Pay your Bill or Top up you account with YOOZ Online Pay. Keep track of all your payments and YOOZ It anywhere, anytime you want!

No WiFi? No Data? No PROBLEM! Just dial *190# for FREE.Contact YOOZ to register

Visit any location near you and pay your bill or Top Up with cash or debit card.

Click here for any questions regarding YOOZ

To view the new HD guide and browse through it, you must connect the HD TV to the Set Top Box via High Definition Multimedia Interface cable or HDMI (High-Definition Multimedia Interface), or through a component cable.

Also you will have to verify that the display settings (video) in the Set Top Box are “Off”. Menu>Settings> Display> Video, original mode Off.

Remember: In order to correctly set up all these options, your TV should be tuned in a High Definition (HD) channel.

Before you start, make sure and determine whether your Set Top box and TV are either Standard Definition (SD) or High Definition (HD). This will help you determine which cable will be used to connect the Set Top Box directly to the TV.
Remember that to see the guide in HD or High Definition programming, you need a HD Set Top Box, an HD TV and an HDMI cable.

I. Connecting a standard Set Top Box or a standard DVR Set Top Box to a Standard Definition TV (or a HD TV set of 480i resolution).

RECOMMENDED!
Option 1:Using an RCA cable (Component or composite). This option supports standard definition video and stereo audio (not Dolby Digital).

How to connect: Connect the yellow, white, and red ends of the RCA cable to the corresponding output ports (white, yellow and red) for (A / VOUT) on the back of your Set Top Box. Connect the other end of the cable into the appropriate input port (A / VIn) in the back of your TV.

Note: If you do not see a clear image, the input configuration on your TV may be incorrect (e.g., Video 1). You can change your TV input using the TV remote control or manually by pressing the Input/source, TV / VCR, or A / V on the control panel.

Option 2: Using a coaxial cable. This option supports standard definition video and mono audio.

How to Connect: Connect one end of the cable into the port “TV out “in the back of your Set Top Box. Connect the other end of the cable into the "In from Antenna" on the back of your TV.

The ports to be used are: For the TV: “Ant in” and for the Set Top Box “Out to TV”.

Option 2: Using a coaxial cable. This option supports standard definition video and mono audio.

Use the TV's remote control (not your DIRECTV remote) to tune to channel 3 or 4.

II. Connecting an HD Set Top Box or an HD DVR Set Top Box to an HD TV

RECOMMENDED!
Option 1:Using an HDMI cable. This option supports HD video and Dolby Digital audio.

How to Connect it: Connect one end of the cable into the HDMI port on the back of your Set Top Box. Connect the other end of the cable into the HDMI port on the back of your TV.

Note: If you do not see a clear image, the input configuration on your TV may be incorrect (e.g., Video 1). You can change the input on your TV with the TV remote control or manually by pressing the input source, TV / VCR, or A / V on the control panel of the TV.

Note that if the connection is via an HDMI cable, the input channel is HDMI 1, 2, and 3. Always check where the cable was connected to the TV.

Option 2: Using RCA cables (Component)

This option supports high definition video and audio. You need two sets of RCA cables.

How to Connect: Connect the green, blue and red ends of the RCA Cable to the output ports in green, blue and red accordingly. Connect the other end of the cable into the corresponding input ports on the back of your TV.

For audio, connect the red and white ends of the second cable to the output ports red and white on the back of your Set Top Box. Connect the other end of the cable into the corresponding input ports on the back of your TV. Do not use the yellow end of the cable.

Adjust the resolution of the TV to 1080i or to 720p.

Note: If you do not see a clear image, the input configuration on your TV may be incorrect (e.g. Component 1). You can change the input on your TV with the TV remote control or manually by pressing the Input , Source , TV / VCR , or A / V on the control panel of the TV .

The HD new guide features high-definition graphics, a darker color, a new menu and a movie finder. In this way we provide a new look to our services. Customers can expect to see graphics with crystal clarity that equals that of electronic devices nowadays. They will also find that the new interface is more user friendly and has an improved performance.

Some other important aspects are:
• A more efficient design.
• A new range of colors and font
• Full HD resolution Graphics
• Less text and more graphics
• Previously used "Family Control" is now known as "Parental Control"
• Standby after 4 hours of inactivity
• A more visual menu (icons, posters, etc.) And with new functionalities i.e. MiDIRECTV where you can find program recommendations

Extended Information: Poster of the program, including a picture of the leading actor, actor's filming history, awards received, cast and crew information.

The Info Bar (or Channel Banner) of the new HD UI interface displays options such as Favorites, Latest 4 channels, messages, Info, Subtitle, Audio / Video, Parental Control. This bar is visible when you press the INFO button on the remote control. The info banner aims to provide quick access to the most used functions of the system.

Important: The option "Messages" is not active.

The new configuration option called “Power Save “will allow you to enable or disable the 4 hour Standby option. This new feature allows the Set Top Box go to Standby mode to save power after 4 hours without use. The “Standby” mode turn off the Set Top Box without turning off the cable box tuners so you will not miss the live programming. This new option can be set up in the Set Top Box.

In this section of the menu you can find recommendations of programs. MiDIRECTV is divided into two sections, which are explained below:

What's on this morning / afternoon / evening?
This section provides a quick and easy access to programs that are mostly seen regularly on DIRECTV programming.
An important aspect is that the title of this section adapts itself according to the schedule in which the program is being viewed. For example, if the user sees My MiDIRECTV in the afternoon, the title of this section will be “What’s on this afternoon?”, and so on subsequently.

You Might Like:
This section supports the discovery of new programs that can be pleasing to the viewer or user. Its function primarily is summarized as follows:
Expands the user's viewing experience.
Displays the richness and variety of DIRECTV programming.
Shows upcoming episodes related series (max. 2).

Note: MiDIRECTV is only available for HD DVR subscribers.

In these cases you will see two different guides. In SD Set Top Box the guide will remain SD or standard resolution, while the HD Set Top Box will show up the new HD Guide.

In these homes it will not be possible to enjoy HD content in HD because to appreciate HD programming through DIRECTV HD Set Top Box it is also necessary to have a HD TV. However, the guide is displayed with the new design and features. The programming can keep watching without any problem.

The resolution of the Guide will be displayed in a standard format SD (480i). Meanwhile, in a DVR Set Top Box a standard resolution will be observed, i.e. 480i on the front panel.

Note: By design, the resolution cannot be verified in the front panel of Set Top Box LH26 (HD Only).

Due to current technological capabilities of SD Set Top Boxes, they do not support the HD guide, so you cannot view the new HD Guide on these devices.

DIRECTV does not plan to upgrade the SD guide to the new look and feel of the HD guide.

Dollar for dollar, DIRECTV delivers more entertainment and choice than other service providers. Where else can you get your favorite channels - all in dazzling digital quality? Our low price usually beats the price of our competitors. And you can get so much more with DIRECTV's service.

No. You only add a nominal fee per month for separate programming on the second and each additional TV.

DIRECTV is now green! You can check your bill through MiDIRECTV

If you do not have a MiDIRECTV Account, please submit your e-mail address to 493-1075 and register!

You can choose the most convenient payment option for you:

• VIA /SurePay/Bill Express (Western Union) locations nationwide (NB: Open locations may vary due to COVID-19, Visit our Facebook page for Updates
• Online Banking at RBC & Scotiabank: Add DIRECTV Trinidad as a Payee (NB: Transactions may take 1-2 working days to process)
• Direct Deposit: (NB: Transactions may take 3-4 working days to process) Just deposit through your online banking or visit any Scotiabank to make a deposit as follows:
  Account Name: 74815000012114
  Include Customer Name and DIRECTV Account Number

• Credit Card: To set- up Credit Card Payments E-mail us at: creditcardpmts@directvtt.com
• Standing Order: Set up a Standing Order and your bill will automatically be paid every month with no hassle: NB: Transactions may take 1-2 working days to process

Scotiabank
Account Name: DIRECTV Trinidad
Account Number: 74815000012114

RBC Bank
Account Name: DIRECTV Trinidad
Account Number: 100091110202299

With DIRECTV, you have access to over 155 channels. Select from 19 premium movie channels, get access to 9 Pay Per View movie channels, and choose from 37 commercial-free digital audio channels. All in the best possible viewing quality at a terrific value.

To receive DIRECTV programming your home needs a clear view of the western sky, unblocked by trees or buildings. After that, our professional installers mount the DIRECTV dish in the most appropriate location for your house, apartment, condominium or townhouse.

No, the Caribbean signal is different from the one transmitted in the United States. Therefore a box from the USA may not work in Trinidad, Barbados or Curacao. However, if a customer already has a receiver from the USA he will need to visit the local office for a technician to test its compatibility.

It is recommended that the wiring supplied by DIRECTV be used.

Yes. Each TV can have its own programming, and each can be viewed independently. So every TV can show a different channel at the same time. You only add a nominal monthly fee for separate programming on the second and each additional receiver.

DIRECTV will arrange for a site survey to be done at the desired location. Many apartment and condominium residents have the dish installed on a private patio or balcony - a clear view to the western sky is required. DIRECTV will require approval from the manager of your apartment, condominium or townhouse prior to setup. If you are renting where you live, you will need authorization form your landlord before the dish is installed.

Yes. DIRECTV delivers a crystal clear, digital-quality signal that is extremely reliable, day and night. On very rare occasions in some regions, severe weather conditions may temporarily interrupt the signal. This phenomenon is known as “rain fade.” Global satellite communication systems may be affected by this phenomenon. The signal always returns as clear and crisp as ever.

It is recommended that the wiring supplied by DIRECTV be used.

A basic DIRECTV® system consists of a satellite dish, a DIRECTV® receiver and a remote control. DIRECTV is a 100% digital direct to home satellite television service.

With DIRECTV’s Smart Search, finding exactly what you’re looking for on TV is faster and easier than ever. Smart Search allows you to find programming in connection with the Program Guide, based on keywords. It gives search results instantly as you enter the first letter of the title of the show you want to find.

1. Click the MENU button on your remote, and then select SEARCH.
2. Select SEARCH to find the subject, channel, actor, title or the recent search item you're looking for.
3. Use your arrow buttons to navigate the letters on the letter pad, enter the title you’re looking for and a list of related programming will be displayed.
4. Use your arrow buttons to navigate and press SELECT to choose your desired show.

To access online programming, visit the Programming Guide.

Possible Causes:
The batteries may not have been inserted correctly.
Batteries need to be changed.
The remote may not be in the correct mode.
The code may have been cleared from the remote.

Solutions:
Change batteries if old.
Ensure batteries are inserted correctly.
Ensure that the remote is in the correct mode to control DIRECTV functions and in TV mode to control TV functions.
Reprogram the remote control (follow on screen instructions).

Possible Causes:
The remote control isn’t set to the correct mode – TV, VCR, DVD etc.
Your remote control is not programmed to control other devices.
Your remote control needs to be reprogrammed.

Solutions:
Press Menu on your DIRECTV RL 16 or RC 64 (white) remote. Following the on screen instructions that take you to "Setup" or "System Setup", "Remote" and follow the on screen instructions for programming your remote.
For further instructions, refer to your receiver’s user guide or view the attached Remote Reference.

Press the RECORD button once.

Press the RECORD button twice.
Pressing the RECORD button a third time will provide on screen options to cancel the recording

Press the LIST button. This takes you directly to MY PLAYLIST.

Press the GUIDE button to view channels
Use the ARROW buttons (up/down, left/right) to move around the on-screen guide and choose a show on a particular channel
Press the RECORD button on the highlighted show you have selected
Press the EXIT button to return to the show you were viewing

CONTROL Plus™ is a new application that sets the DIRECTV Plus™ or DIRECTV Plus HD™ receiver from anywhere via the Internet or a mobile phone with Internet access. Record shows, movies and events from anyplace when away from home.

Using this application is easy and completely free. Just sign up for MiDIRECTV.

To learn more about this service, visit CONTROL Plus™.

Online
To record with CONTROL Plus™ access the online programming guide, search and select the desired program and click the Record button. If you have more than one Plus receivers, you will be able to select which to use for recording the show. When pressing the Record button, sign in to MiDIRECTV to complete your recording. Once you get back home, select "My Playlist" to view your recorded programs.

Via mobile phone
Access m.directv.com. search and select the program; then click the Record button. If you have more than one Plus receivers, you will be able to select which to use for recording the show.
When pressing the Record button, sign in to MiDIRECTV to complete your recording. Once you get back home, select "My Playlist" to view your recorded programs.
Certain restrictions may apply to some mobile devices.
To learn more about this service, visit the CONTROL Plus™.

The system will send a confirmation of the recording request; however this does not mean that the program is going to be recorded. There are some cases in which the program might not be recorded:

1. If the show is already in progress: the application does record programming that has already started. In some cases, the application will search for upcoming replays.

2. If the receiver is turned off.

3. If another program is already scheduled to be recorded at the same time, unless the new recording is set to high priority.

4. If the Recording commands failed when sent to the receiver.

To learn more about this service, visit the CONTROL Plus™.

The system will send a confirmation of the recording request; however this does not mean that the program is going to be recorded. There are some cases in which the program might not be recorded:

1. If the show is already in progress: the application does record programming that has already started.

2. In some cases, the application will search for upcoming replays.

3. If the receiver is turned off.

4. If another program is already scheduled to be recorded at the same time, unless the new recording is set to high priority.

5. If the Recording commands fail when sent to the receiver.

To learn more about this service, visit the CONTROL Plus™.

CONTROL Plus™ does not record programs in progress, but automatically checks for replays and schedules the first available. To learn more about this service, visit the CONTROL Plus™.

CONTROL Plus™ allows setting up of the recording, however the screen will display a message indicating the channel/program is not available and a subscription is required. To learn more about this service, visit the CONTROL Plus™.

CONTROL Plus™ allows to prioritize recordings: High and Low
Low Priority: Record only if no other recording has been scheduled at the same time
High Priority: Record over any other scheduled recording for the same time
If High Priority is selected, the system will record over any other recording already scheduled. If Low Priority is selected, it will not record if there is another scheduled recording. However, the system will automatically search for replays and record the next one available.
To learn more about this service, visit the CONTROL Plus™.

DIRECTV HD™ is DIRECTV’s High Definition television service. With DIRECTV HD™ images are sharper, revealing unparalleled details and incredible color richness. When used with Dolby Digital 5.1 sound, it provides a Surround Sound experience that can’t be described in words; you have to see it to believe it.

DIRECTV HD™ is the best choice for entertainment:

1. Picture detail with up to 1080 lines of resolution.

2. Broadcast in 16:9 format, you'll see 33% more image, distortion free.

3. Dolby Digital 5.1 surround sound for a theater like experience.

4. The most channels and most varied programming in HD.

5. A High Definition TV is required to enjoy this service.

To learn more about this service, visit DIRECTV HD.

DIRECTV HD™ delivers an image with up to 1080 lines of resolution and a broadcast in 16:9 format. Images are sharper with incomparable details, incredible color richness, and distortion free. Also, with Dolby Digital 5.1 sound for a surround experience and a wide variety of HD content, it is the best television experience available in the market.

The current model of DIRECTV Plus™ is the LR-22 Phillips/Thompson brand.

High Definition Digital Television is the form of television with the highest resolution currently available. Image quality is four times greater than standard resolution; to enjoy it an HD television set is required. Audio quality is also distinctly enhanced, and some broadcasts are also available with Dolby 5.1 sound.

Standard television provides an analog image transformed into digital. The image of a conventional DVD is SDTV. An analog image is composed of 480 lines, while a High Definition image can have up to 1080 lines, making possible a dramatic image with much more detail.

It is possible to watch programming in High Definition on a standard TV, but the image will not be in High Definition. The DIRECTV receiver changes the digital signal into analog resulting in a standard television image.

Interlaced divides each frame into two fields. In the first field, the even-numbered lines making up the complete image would be displayed, and then with the second field, the odd-number lines of that image would be shown. That means that in standard television, where video is interlaced, only half of the possible resolution is displayed. So, this procedure will trick the eye into thinking it's seeing twice the resolution actually being displayed.

With progressive, which is the resolution most used for HD monitors, plasma screens or LCD, each resolution line has an image all the time. There are no virtual fields; each frame is a complete image.

Progressive is the best way to see a complete frame all at once on the screen. The specifications for video resolution highlight the number of horizontal lines (480, 720, or 1080), followed by the letter "i" for interlaced video, or the letter "p" for progressive scan. Most television broadcasts are done in 480i, some DVD's and the non-HD television use 480p.The standard for HDTV broadcasts requires 1080i or 720p.

The aspect ratio of traditional television is 4:3; almost square. With the advent of digital television, the 16:9 format, also called Widescreen format has become common. Widescreen lets you see more and better because 16:9 aspect ratio surpasses by 30% the 4:3 format used by analog television. DIRECTV allows selecting a variety of display formats.

The standard analog television aspect ratio is 4:3 (almost square). The aspect ratio for most digital TVs is 16:9 (rectangular); it is called "widescreen". The 16:9 aspect ratio is similar to the format of the movies. The quantity of programming now available in 16:9 is increasing. When the programming aspect ratio and the TV set do not match, the top and sides bars of the picture may become visible to avoid distortion of the image.

To properly project 16:9 content on a 4:3 TV, the digital television or digital to analog converter box can display toolbars above or below the image. The result is called "letterbox". Similarly, to display 4:3 content properly on a 16:9 TV, the bars can be located on the sides of the screen, calling the result "pillar-box."

An HDMI cable can carry up to eight digital audio channels. The RCA cable only sends an analog signal and two audio channels. When using RCA cables to connect a High Definition set to a DIRECTV HD receiver, a large loss of image and sound quality occurs.

There is no need to buy a High Definition TV or a digital converter box if the TV is not digital, as the receiver performs this task. However, to enjoy a complete DIRECTV HD experience, an HDTV television set is required.

Analog televisions can be used to watch digital TV. The DIRECTV receiver converts the digital signal to analog. There is no need to get rid of your analog TV. This type of TV set also should continue to work with game consoles, VCRs, DVD players and similar products.

You do not need an HDTV set to watch digital TV. A standard definition TV (a TV with an internal digital tuner) or a digital converter box is everything you need to continue watching "On AIR" television. Digital broadcasting will include Standard Definition Format (SD) and High Definition (HD). You can watch HD programming on a digital television (or an analog TV connected to a converter), but it will not be High Definition.

Digital television sets are "retro-compatible" so your existing analog equipment (VCRs, DVD players, camcorders, video games, etc.) will continue to operate. However, the video will be displayed only at the highest resolution available with each analog product. Manufacturers are producing several different connectors to hook equipment together and improve picture and sound quality when using digital capable television sets with analog devices, such as a VCR.

The biggest difference is in how they are inside. Plasma uses a matrix of cells of electrically charged gas to produce the image, while the LCD screen is composed of a sandwich made of layers of liquid crystal that lies between two glass slides. In general terms, we can say that plasma has better contrast, viewing angle and color, while the LCD is the winner in price, factory resolution, power consumption and weight.

It is a system that provides interference-free digital audio via six separate channels (also called sound 5.1). It's the same format used in cinemas.

You can purchase PPV via the following:

1. Whatsapp/SMS (390-3288)
Cinema: Send 'PPV' (Space) Desired PPV Channel (Space) Access Card#
Adult: Send 'ADULT' (Space) Desired Adult PPV Channel (Space) Access Card#

2. For movies, go to www.directvcaribbean.com/cinema choose the Pay Per View Movie of your choice and select “BUY”.

For Adult PPV, go to www.directvcaribbean.com/programming/adults/.

3. Call:
877-4388 (Trinidad & Tobago)
465-4398/461-4347 (Aruba & Curacao)
435-7362 (Barbados)

Call us at:

877-4388 (Trinidad & Tobago)
7465-4398/461-4347 (Aruba & Curacao)
435-7362 (Barbados)

Yes, with DIRECTV you control the programming your children can view. Through a personal identification code (PIN) that you choose, you can restrict access to programming. This feature allows parents to decide, with a high level of control, the movies and shows their children can view.

The steps to accessing the parental control features:

1. Access the MENU.

2. Select: Lists and Limits or Profiles.

3. Follow the on screen instructions to tailor the parental control settings to your needs.