Frequently Asked Questions

Get the answers to the most common questions about DIRECTV.

New HD Guide

What needs to be done to see the New Guide in HD?

How do I connect my Set Top box to the TV?

What are the major changes included in the New HD Guide?

What are the changes in the new Info Banner?

What is the four hours Standby Power Save mode?

What content is showing on MiDIRECTV?

What happens when I have both and SD and a HD set-top box in my home?

What happens in households where there is not an HD TV but have HD Set Top Boxes?

What happens with guide’s resolution when connecting a RCA cable from an HD set-top box to a HD TV?

Is it possible to see the new HD Guide with SD Set Top Boxes?

Cost

Will my monthly fee be very high?

How are customers billed for DIRECTV programming?

Channels

How many channels do I get with DIRECTV?

Would I be able to view local channels if I have DIRECTV installed?

Installation

Where do you install the DIRECTV dish?

What will I get with standard professional installation?

Can I bring a DIRECTV box in from the USA?

Can I use the existing wiring in my house with my DIRECTV System?

Service

Can I view different channels in different rooms?

Can I get DIRECTV if I live in an apartment or condominium?

Will I get good reception with DIRECTV?

Receivers

Can I use the existing wiring in my house with the DIRECTV service?

What is the DIRECTV System?

Remote Control

What is the Smart Search?

My remote control doesn't work. What can I do?

My remote control works with my DIRECTV Receiver, but not with my TV, VCR or DVD Player. What can I do?

DIRECTV Plus

How do I record the program I am currently viewing?

How do I record the entire series I am currently viewing?

How do I view a program I previously recorded?

How do I record a program while I am watching another one?

Control Plus™

CONTROL Plus Remote Recording Service™

Using CONTROL Plus™

CONTROL Plus™ Recording Confirmation

Using CONTROL Plus™ with a Digital receiver

Recording a program in progress

Recording a program not included in the programming package using CONTROL Plus™

CONTROL Plus™ Recording Conflicts and Priorities

DIRECTV HD™ Service

DIRECTV HD™ Service

DIRECTV HD™ advantages

DIRECTV HD™ Receiver

High Definition Digital Television (HDTV)

Difference between High Definition television (HD) and Standard TV (SD)

High Definition for standard television

Difference between interlaced and progressive

Difference between 4:3 vs. 16:9 aspect ratio

The digital picture on the TV does not fill the entire screen

Difference between HDMI and RCA cables

Is an HD television (HDTV) required for the DIRECTV service

Digital Television on an analog TV set

Digital television in a High Definition TV set

Are VCR, DVD Player, camcorders and game consoles compatible with digital TV

Differences between Plasma and LCD TVs

Dolby Digital

Pay Per View Movies

How do I order Pay Per View, special events or other programming services from DIRECTV?

How to cancel a Pay Per View purchase?

Are there Parental Control features?