You understand and agree that DTVC does not extend credit to customers and that any charges or fees assessed for late payments, returned payments, and reactivating are not interest charges. You understand and agree that all such fees are reasonably related to the actual expense incurred or are required to expend therefore of late or unsatisfied payment. In the case of late payment or non-payment for any of the programming services ordered by you or any of the charges stated below, you understand and agree that DTVC may report such late payment or non-payment to appropriate credit reporting agencies.
In addition to the amounts due for DTVC programming service, you agree to pay the charges listed below. DSS Receiver Unit Replacement Fee: If you report to DTVC Customer Service Department that the DSS® Receiver Unit under warranty is defective and our evaluation of the DSS® Receiver Unit (if available) does not reveal unauthorized tampering or; modification, then DTVC agrees to replace the DSS® Receiver Unit upon your request. If your purchase equipment is not under warranty, then you will be responsible for any charges incurred by DTVC to repair or replace your equipment. If the DSS® Receiver Unit rented by you is lost, stolen or subject to unauthorized tampering or modification or damage not related to defect in manufacture in the DSS® equipment, the malfunction will be the responsibility of the customer at such cost as DIRECTV may determine at the time of replacement of the DSS® Receiver.
Access Card Replacement Fee: If you report to DTVC Customer Service Department that the Access Card which is inserted in your DSS® Receiver Unit is defective or stolen, and our evaluation of the Access Card does not reveal unauthorized tampering or modification, then DTVC agrees to replace the Access Card upon your request. You may be charged an Access Card Replacement Fee at such cost at the time of replacement of the Access Card. If you return your old Access Card to DTVC Customer Service Center, you may receive partial credit to your account. If you request special delivery of the replacement Access Card, you must pay the cost incurred by us for shipping the Access Card plus a handling fee. Access Cards are non-transferable.
Administrative Late Fee: If DTVC does not receive your payment before your next statement is issued, you may be charged an Administrative Late Fee. This fee may be $2.00 USD or at such cost as DTVC may determine at that time.
Deposit: If your service is disconnected because you did not submit payment on time or for any other reason, in addition to payment of past due amount, DTVC may require a deposit before reactivating your programming service. Amounts deposited by you will appear on your statement as credits and programming service charge and other fees will be deducted each billing cycle from the deposit amount. Deposits shall not earn or accrue interest.
Pay Per View Order: The most convenient method of ordering Pay Per View programming is to use the on-screen Electronic Program Guide (EPG) and DSS® remote control unit to select the movies and other events we offer. To use this method, your DSS® Receiver Unit must be continuously connected to a telephone outlet. If you choose, you can order a Pay Per View movie or event over the telephone by calling DTVC Customer Service.
Reactivating Fee: If your DTVC programming service is disconnected because of your failure to pay any past due amount (see Section 2 above) and you want to reactivate the service, you may be charged a Reactivating Fee, in addition to bringing your account up to date by payment in full of any outstanding balances, fees and charges and timely paying any other past due obligation(s) whether or not such obligation(s) result from this Agreement or DTVC provision of programming services to you. If your programming service is inactivated upon your request, and you want to reactivate the service, we may charge you and you agree to pay a Reactivating Fee at such cost as DTVC may determine at the time of reactivation of the service.
Returned Payment Fee: If the bank or other financial institution, on which your payment is drawn or charged, refuses to pay DTVC, you agree to pay a Returned Payment Fee, which will not exceed $15.00 USD.